When Critical Apps Stop Working Patients Are Put At-Risk

“Knowing I don’t have that constant check, it feels like going back to when I was first diagnosed and having to finger prick a few times a day.”

Sonja Sleator, Freestyle Libre user, Belfast
Image Credit: Shutterstock.com

People with diabetes using a popular app have lost their usual way of checking blood sugar after an update caused it to stop working on some Apple devices. Some users in the UK were experiencing a disruption in the functionality of the FreeStyle Libre 2 blood sugar monitoring app following an update, underscoring the vulnerability of our digital lives. After a recent app update, it stopped working on some iPhones — but only for some people in the UK. Abbott didn’t explain this and insists that it was working for users in all other countries. Abbott also pulled the app from the UK version of the App Store while an Android version was still available.

Abbott released this YouTube video to assist users in reloading the app from their app store purchases:

YouTube Video Credit: FreeStyle UK & Ireland channel

As expected, there has been a backlash online from people who rely on the technology for their wellbeing. People with Type 1 diabetes use the CGM to monitor their blood glucose levels – or blood sugar – around the clock, meaning they don’t have to constantly take blood samples by pricking their fingers for readings. By monitoring glucose levels in real-time, people can make better-informed decisions about when to eat or exercise. Critically, it can also alert the user or their family members when their blood sugar level is too low or too high.

“The data also goes to my wife, so if something happened she’d know, but I don’t know if that is going to happen at the moment. I’m sure there are going to be people who aren’t getting critical alerts about their loved ones.”

David Burchell, UK User

Abbott said the problem emerged after it updated the LibreLink app to give users a significant quality-of-life improvement, removing the need to scan the disc with a device manually. Instead, the new update would allow the CGM to send the app data continuously, removing the need for a scan. Abbott’s competitor Dexcom already allows this. But an issue with the update caused some iPhone users to report the app had stopped working for them altogether, leaving them unable to monitor their blood sugar levels.

Where this stands today – Abbott has announced that a new version of the FreeStyle LibreLink app (2.10.1) is available to download from the iOS App Store. Abbott said people should upgrade to the latest version as soon as possible. Once downloaded, Abbott has urged Apple users to check their alarm settings and any insulin pen connections and sign back into their LibreView account to re-establish any connections. Abbott said an update to the app had caused it to stop working for some users altogether, leaving them unable to monitor their blood sugar levels.


Some thoughts – This situation clearly illustrates the crucial need for thorough software testing before releasing updates and highlights the potentially significant impact of technology, especially in health management. Patients with diabetes rely on CGM technologies to manage their condition, and any disruption to their daily testing routine can have dramatic consequences. The saving grace in this instance is the fact that the app in question was created by a reputable company in health care.

The bigger challenge lies in the fact that there are over 350,000 apps currently available for consumers according to research done by IQVIA. Furthermore, apps are increasingly focused on helping consumers manage their health conditions rather than on wellness management. Consumer disease management apps now account for 47 percent of the most widely used digital health apps in 2020, up from 28 percent in 2015. Apps for mental health, diabetes, and cardiovascular care account for almost half of the disease-specific apps. Simultaneously, digital therapeutics and digital care products are growing in volume and gaining reimbursements.

So, before using a health care app, it’s important to do your research. Here are a few points to consider:

  • Check the company behind it: look it up in company databases, browse through its appearance in relevant news sites. Some of his recommendations include MedPage TodayHealthlineMedgadget, and WebMD.
  • Find out how often an app’s updates come out.
  • Read a few user reviews by checking whether MobiHealthNews or Medgadget reviewed the app.
  • Be vigilant about how many things it requests your access. For example, why would an app providing information on diabetes want to connect to your camera and photos?

Effective and purposeful mobile health apps must be evidence-based, they have to be validated, they should be actionable, and they should be connected to allow interoperability with your electronic health records. Otherwise, you’ll have data dumps into a vacuum where it’s not processed, and it’s not helpful. On the other hand, if you have tools that are evidenced based and validated, they’re actionable, and then they are connected to the health record and organized within it. That’s the kind of data that will be useful.

Time to Expand Remote Sensing Technology Use in Sports?

“It was basically an eye opener for so many parents who have children who love football. Parents might be a little bit more hesitant wanting their child to play if that’s going to happen. It’s unreal.”

Harry Carson, Former Linebacker, New York Giants, on Damar Hamlin injury
Image Credit: Shutterstock.com

On the New Year holiday, while the country was enjoying a half-century-old mass ritual known as Monday Night Football, millions of people – myself included – were left watching Buffalo Bills safety Damar Hamlin fighting for his life near the 50-yard line. As we pray for his recovery, it’s appropriate to ask ourselves: can we, in good conscience, keep embracing this game? And, is there a better way to use real-time technology to monitor the health of athletes in all areas of sport?

Image Credit: Getty Images

People have been wrestling with this question for over a decade, as science has shed light on football’s health consequences. Chronic traumatic encephalopathy (CTE) was once an obscure entry in medical textbooks. Now, it’s the neurological disease associated with repeated blows to the head, known for afflicting more than 300 former NFL players and perhaps hundreds more (the condition can only be definitively diagnosed post-mortem).

“The sport of football is inherently dangerous.”

Kevin Farmer, University of Florida

And Hamlin’s injury is just the most recent example. Hamlin’s injury occurred mere months after Miami Dolphins quarterback Tua Tagovailoa suffered a gruesome concussion-related event when he began seizing on the field following a play—which occurred just weeks after he collapsed due to a separate concussion following a brutal hit in an early season game. In the preseason, the NFL finally tested new helmets designed to prevent concussions. Reports from the league suggest they were effective, but no move has been made to require them in the regular or postseason.

While Hamlin didn’t suffer a head injury (many medical experts suspect his heart stopped due to commotio cordis, an extremely rare but sometimes fatal disruption to heart rhythm resulting from a blow to the chest), it raises the issue of whether real-time monitoring technology can be used more effectively to prevent severe injuries from occurring during games.

A recent peer-reviewed study demonstrates the feasibility of utilizing medical-grade sensors for collecting and monitoring real-time digital biomarkers on elite athletes in live competitions. The peer-reviewed study, Real-time Digital Biometric Monitoring During Elite Athletic Competition: System Feasibility with a Wearable Medical-Grade Sensor, was conducted in professional squash matches in 2019-2020 in cooperation with the Professional Squash Association. The findings demonstrated the capability to reliably capture clinically valid data from medical-grade wearable sensors on athletes exhibiting extreme motion and supraphysiologic characteristics in live competition.

“There is a clear extrapolation to other sports, athletes and venues, but more importantly, the opportunity for real-time observations, reactions, adjustments, refinements of performance, and ultimately predictions derived from sensor data,”

Giulio Bognolo, M.D., Chief Medical Officer and Head of Human Data Labs, SD Labs

In professional team sports, collecting and analyzing athlete-monitoring data are standard practices to assess fatigue and subsequent adaptation responses, examine performance potential, and minimize the risk of injury or illness. GPS trackers sewn into athletic uniforms feed back real-time information on NFL players’ balance, speed, acceleration, and motion. Early signs of injury to soft tissues are readily detected, letting coaches relieve players before serious problems arise. Impact monitor stickers attached to players’ bodies alert coaches and trainers to invisible signs of potential concussion, brain trauma, over-exertion, or injured muscles, tendons, and ligaments.

But that assessment happens during practice sessions and during the recovery period following the actual game itself. The groundwork has been done with the NFL linking up with Zebra Technologies to add monitoring tags to the shoulder pads of all players. The real game-changer will be when this data is made available to coaches during live matches. Is there a case to be made that real-time monitoring should be incorporated into the game? I think we’re at a point where the usual arguments put forward against it are disappearing.

Image Credit: Zebra Technologies
  • Cost – The cost of real-time medical-grade sensors has dropped exponentially over the last five years. And for professional sports teams, where billions of dollars are spent each year, the costs are a pittance.
  • Size & Weight – Sensors and devices for athletes must be almost invisible and weightless, as well as flexible, durable, and impact resistant. Medical grade sensors today are smaller than ever, and their weight is negligible – especially if they are incorporated into clothing.
  • Interference with performance – Today’s medical grade sensors can be easily incorporated into the player’s uniforms and have minimal impact on performance.
  • What they are measuring must be accurate and actionable – Devices already in use are measuring over one hundred human metrics, including heart rate, metabolism, stress load, core temperature, and physical impact from trauma. Researchers are forging ahead, designing devices that will be available soon to more accurately measure hydration levels and deeper aspects of physical stress and metabolic function
  • Player privacy concerns – Many argue that understanding an individual player’s performance stats, physical challenges, and recovery times could be used in contract negotiations, trade talks, and performance incentives. Just as in healthcare, some privacy regulation (like HIPAA) needs to be in place and enforced.

Sports teams are quickly learning how wearable sports technology can improve their team’s performance and save players from injury and illness. But we must take advantage of today’s technology to better protect these elite athletes during the game. In professional sports, where billions of dollars are spent annually, the cost of implementing real-time, in-game monitoring for all athletes is a pittance. And as we experienced on Monday night, it only takes a few seconds for it to stop being a game—and start being about life and death.